We currently ship to most countries worldwide. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
Processing Time: Orders are typically processed within 2–5 business days. During peak periods or product launches, processing may take longer.
Local Orders (UAE): For orders within the United Arab Emirates, delivery usually takes 5 to 7 business days.
International Orders: Estimated delivery is between 7 to 20 business days, depending on your region and selected shipping method.
Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update.
Customs & Duties
Raven is not responsible for any customs duties, taxes, or import fees incurred on international shipments. These charges are the responsibility of the customer.
Shipping Delays
We are not liable for delays caused by the carrier, customs processing, weather conditions, or other events beyond our control.
Returns & Exchanges
We want you to be satisfied with your purchase. If something isn’t right, here’s what you need to know:
Return Window: You may request a return within 7 working days of receiving your order.
Eligibility: Items must be unworn, unwashed, and in their original condition with tags attached. Items that do not meet these conditions will not be accepted.
Non-Returnable Items: Final sale items, limited edition drops, and gift cards are non-returnable and non-refundable.
Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds: Once your return is received and inspected, you will be notified via email. If approved, a refund will be issued to your original method of payment within 7 business days.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us at info@raven.shopping within 7 days of receiving your order. Please include your order number and photos of the item.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
